Terms and Conditions for Accommodation Contracts

Article 1 (Scope)

1. All accommodation contracts and related agreements made between the Montblanc Hotel Raffine Nagoya Ekimae (the “Hotel,” “we” or “us”) and a guest (“you”) shall be in accordance with these Terms and Conditions (“T&C”), and any matters not stipulated herein shall be governed by laws, regulations or generally accepted practices.
2. If any matters that differ from these T&C are agreed upon in an individual accommodation contract, such matters shall take precedence over these T&C.

Article 2 (Application for Accommodation Contracts)

1. When making an application for an accommodation contract with the Hotel, you are required to provide the information listed in the following items:(1) Name(s) of the guest(s);

(2) Date of accommodation and the estimated time of arrival;

(3) Other information deemed necessary by us.

2. If you request, during your stay, to extend accommodation beyond the date mentioned in Item (2) of the preceding paragraph, it shall be regarded as an application for a new accommodation contract at the time when such request is made.

Article 3 (Conclusion of Accommodation Contracts)

1. Your accommodation contract with the Hotel shall be concluded after we have accepted your application as stipulated in the preceding article, when the acceptance is indicated on the Hotel’s members-only reservation website, or when the email of acceptance is delivered to the server that manages your designated email address.
2. When your accommodation contract is concluded pursuant to the provisions of the preceding paragraph, you shall pay a deposit for your accommodation (the “Deposit”) by the date designated by the Hotel, the amount of which shall be specified by the Hotel up to the accommodation rate for the accommodation period.
3. The Deposit shall be primarily appropriated to the total cost of your accommodation, and if the provisions of Article 6 and/or Article 18 apply, the Deposit shall be appropriated in the order of penalty and then compensation, and any remaining amount thereof shall be paid back to you at the time of payment of accommodation charges as stipulated in Article 12.
4. If you fail to pay the Deposit by the designated date as stipulated in Paragraph 2, your accommodation contract shall be invalid. However, this shall only apply in cases where we have notified you thereof when designating the payment date of the Deposit.

Article 4 (Special Agreements Not Requiring Deposits)

1. Notwithstanding the provision of Paragraph 2 of the preceding article, the Hotel may enter into a special agreement that does not require payment of the Deposit after your accommodation contract has been concluded.
2. In cases where the Hotel has not requested the payment of the Deposit, or have not designated the payment date of the Deposit when accepting an application for an accommodation contract, it shall be deemed that we have concluded the special agreement as stated in the preceding paragraph.

Article 5 (Refusal of Accommodation Contracts)

The Hotel may refuse to conclude accommodation contracts in the cases that fall under any of the following items:

• If your application for an accommodation contract does not conform to the provisions of this T&C;
• If the hotel is fully booked and no rooms are available;
• If it is determined that you possibly commit any act in violation of laws, regulations, public policy or good morals in regard to accommodation;
• If it is determined that you fall under any of the following (a) through (c).
• An organized crime group as defined under Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), an organized crime group member as defined under Article 2, item 6 of said Act, an associate member of an organized crime group, an organized crime group affiliate or other antisocial force (“Antisocial Force”);
• A corporation or other organization whose business activities are controlled by an Antisocial Force member or affiliate;
• A corporation whose officers are members or affiliates of an Antisocial Force.
• If your words or actions have caused a significant inconvenience to other guests;
• If you engage in assault, threats, extortion or coercive unreasonable demands, or significantly rude or violent behavior against the Hotel or our staff;
• If your requests are deemed to be an unreasonable burden on the Hotel or our staff;
• If you have obstructed the Hotel or our staff in the exercise of our rights and forced us to perform acts we are under no obligation to perform;
• If you have obstructed the business of the Hotel or our staff by using fraudulent means (including spreading false rumors, deception, enticement, etc.) or force (including abusive language, violent acts, etc.);
• If it is determined that you are clearly a person with an infectious disease;
• If accommodation cannot be provided due to a natural disaster, failure of any facility, spread of infectious disease, large-scale disruption or other unavoidable circumstances;
• If there are special grounds specified by prefectural ordinance;
• If you are a minor staying without the permission of a parent or guardian;
• If you have secretively applied for accommodation for the purposes using the reserved room for personal profit.

Article 6 (Your Right to Cancel Accommodation Contracts)

1. You are entitled to cancel the accommodation contract you have made by notifying us.
2. When you cancel your accommodation contract in whole or in part due to reasons attributable to you (Except in cases where the Hotel specifies the date of payment of the deposit and requests payment thereof pursuant to Article 3, Paragraph 2, and you have cancelled your accommodation contract prior to such payment), we may charge a penalty as specified in the Attached Table. However, in cases where the Hotel accepts the special contract stipulated in Article 4, Paragraph 1, it is only when the Hotel has notified you of your obligation to pay the penalty when you cancel the accommodation contract in accepting the special contract.
3. If you do not appear by 8 p.m. on the day you are checking in (or one (1) hour later than the expected time of arrival you have specified) without providing advance notice, we may treat this as the cancellation of the accommodation contract by you.

Article 7 (The Hotel’s Right to Cancel Accommodation Contracts)

1. The Hotel may cancel the accommodation contract with you in the cases that fall under any of the following items:

• If it is determined that you possibly commit, or has committed, any act in violation of laws, regulations, public policy or good morals in regard to accommodation;
• If it is determined that you fall under any of the following (a) through (c).
• A member or affiliate of an Antisocial Force;
• A corporation or other organization whose business activities are controlled by an Antisocial Force;
• A corporation whose officers are members or affiliates of an Antisocial Force.
• If your words or actions have caused a significant inconvenience to other guests;
• If you engage in assault, threats, extortion or coercive unreasonable demands, or significantly rude or violent behavior against the Hotel or our staff;
• If your requests are deemed to be an unreasonable burden on the Hotel or our staff;
• If you have obstructed the Hotel or our staff in the exercise of our rights and forced us to perform act we are under no obligation to perform;
• If you have obstructed the business of the Hotel or our staff by using fraudulent means (including spreading false rumors, deception, enticement, etc.) or force (including abusive language, violent acts, etc.);
• If it is determined that you are clearly a person with an infectious disease;
• If accommodation cannot be provided due to circumstances caused by a force majeure, such as a natural disaster, failure of any facility, spread of infectious disease or large-scale disruption;
• If you do not observe the prohibited matters stated in the Terms of Service (“TOS”) established by the Hotel, such as smoking (including smoking e-cigarettes or heated tobacco products, etc.) in the guest room or vandalizing or inappropriately using firefighting equipment, etc.;
• If you are found to fall under Article 5, items (13) or (14), after the accommodation contract is concluded;
• If you violate these T&C, the Hotel’s TOS or any other separately established terms and conditions.

2. If the Hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, you will not be charged for accommodation services, etc., that have not yet been provided to you. However, if the cancellation is due to reasons other than item 10 of the preceding paragraph, you may be charged a penalty equivalent to the amount of charges for accommodation services, etc., that have not yet been provided to you. This does not preclude any claims pursuant to Article 18.

Article 8 (Registration)

1. You are required to register the matters listed in the following items at the front desk of the Hotel on the day you check-in:

• Name, age, sex, address and occupation of the guest(s);
• When the guest(s) is not of Japanese nationality, nationality, passport number, and place and date of entry in Japan;
• Date and estimated time you will check-out; and
• Other information deemed necessary by us.

2. If you intend to pay the accommodation charges as stipulated in Article 12 by a method that may be used in lieu of Japanese currency, such as accommodation vouchers or credit cards, these shall be presented at the time of registration stipulated in the preceding paragraph.

Article 9 (Available Hours of Guest Room)

1. You may use the Hotel’s guest room from 3:00 p.m. to 10:00 a.m. the following morning. However, if you stay for multiple nights continuously, you may use the room for the entire day, except the days of arrival and departure.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may accept the use of the room beyond the time stated in the preceding paragraph. In this case, additional charges shall be paid as below:

• 1,500 yen for use by 1 person, 1,800 yen for use by 2 persons, 2,100 yen for use by 3 persons, 2,400 yen for use by 4 persons, use per additional hour
• With respect to the preceding item, extensions are limited to until 2:00 p.m.

Article 10 (Compliance with the TOS)

You shall comply with the TOS presented by the Hotel within the Hotel premises.

Article 11 (Business Hours)

1. The business hours of the main facilities of the Hotel are as follows, and details of business hours of other facilities, etc., shall be as described in brochures, pamphlets, notices inside the premises of the Hotel, and tablet devices inside the guest rooms.

• Hours for front desk and cashier services, etc.: As specified on notices in the facility
• Curfew
• Front desk service
• Hours for food and drink (facilities) and other incidental services: As specified on notices in the facility
• Breakfast
• Other food and drink, etc.
• Hours for incidental service facilities: As specified on notices in the facility

2. The hours in the preceding paragraph may be changed temporarily when necessary due to unavoidable circumstances. In such cases, we will notify you by an appropriate means.

Article 12 (Payment of Accommodation Charges)

1. The breakdown of the accommodation charges payable by you, as well as the method of calculation thereof, shall be in accordance with the rates individually agreed upon by you and the Hotel.
2. The accommodation charges as stated in the preceding paragraph shall be paid at the front desk upon your arrival or when requested by us in a designated currency specified by the Government of Japan or by a method that may be used in lieu thereof such as accommodation vouchers or credit cards accepted by the Hotel.
3. Even if you voluntarily decide not to stay after the Hotel provided a guest room and made it available to you, the accommodation charges shall be paid.

Article 13 (Liabilities of the Hotel)

1. The Hotel is liable to compensate you for damages resulting from the performance or non-performance of the accommodation contract or any agreements related thereto. However, this shall not apply if the reasons are not attributable to the Hotel.
2. The Hotel is covered by liability insurance in order to deal with unexpected fires.

Article 14 (Handling When Contracted Rooms Cannot Be Provided)

1. When the Hotel is unable to provide you with the contracted guest room, it shall arrange, with your consent, another accommodation facility of the same quality as much as possible.
2. Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange another accommodation facility, it shall pay you a compensation fee equivalent to the penalty, and the compensation fee shall be applied to the compensation for the damages. However, no compensation fee will be paid if the inability to provide the room is not due to reasons attributable to the Hotel.

Article 15 (Handling of Deposited Property)

1. Cash and valuables can be kept at the front desk only with the Hotel’s approval. The Hotel shall compensate for any loss or damage to the property, cash or valuables that you have deposited with the front desk unless such loss or damage is due to force majeure. However, with regard to items for which the type and value have not been declared by you in advance, the Hotel shall compensate you for the damages up to the limit of one hundred and fifty thousand (150,000) yen.
2. The Hotel shall compensate for any loss or damage caused by its intentional or negligent act to the goods, cash, or valuables that you have brought into the Hotel but not deposited with the front desk. However, with regard to items for which the type and value have not been declared by you in advance, the Hotel shall compensate you for the damages up to the limit of one hundred and fifty thousand (150,000) yen.

Article 16 (Custody of Your Baggage or Belongings)

1. If your baggage arrives at the Hotel prior to your arrival, the Hotel shall be responsible to keep the baggage only when we have accepted the arrival of baggage in advance, and shall hand such baggage to you when you check in at the front desk.
2. If your baggage or personal belongings are left behind at the Hotel after you check out, they shall be handled in accordance with the management procedures prescribed by us. However, if the owner does not contact us, or if the owner is unknown, they will be stored for 7 days, including the date of their discovery, before subsequently being delivered to the nearest police station or disposed of in accordance with the management procedures prescribed by us. In the case of food and beverages, we will dispose of them on the same day in accordance with the management procedures prescribed by us.
3. In the preceding two paragraphs, the Hotel’s liability for the custody of your baggage or belongings shall be subject to the provision of Paragraph 1 of the preceding article in the case of Paragraph 1 of this article, and subject to the provision of Paragraph 2 of the preceding article in the case of Paragraph 2 of this article.

Article 17 (Liabilities for Parking)

The Hotel shall not be liable for theft, loss or damage of any vehicle, its attachments or loads in any affiliated parking.

Article 18 (Your Liabilities)

You shall be liable to the Hotel for any expenditures for cleaning and repairing the guest room, lost sales opportunities and other damages incurred by the Hotel due to your breaching of these T&C or the TOS or other reasons attributable to you.

Article 19 (Jurisdiction and Governing Law)

For any and all disputes arising out of or in connection with the accommodation contract and related agreements under these T&C shall be resolved exclusively by the Japanese courts having jurisdiction over the location of the Hotel, in accordance with the laws of Japan.

Article 20 (Language)

These T&C have been prepared in both Japanese and English, and if there are any discrepancies or differences between the Japanese and English versions, the Japanese version shall prevail.

Terms of Service

Guests using the hotel are expected to comply with the following rules, in accordance with Article 10 of the Terms and Conditions for Accommodation Contracts (“T&C”). Please understand that if you fail to comply with any of the items stipulated in these term, we may refuse to allow you to continue your stay in accordance with Article 7 of the T&C.

1. Do not use any fires for heating, cooking, or incense, etc., in the corridors or your room.
2. Do not smoke in your room (including smoking e-cigarettes or heated tobacco products, etc.).

Please use the smoking areas designated by the Hotel.

3. Do not disturb other guests by singing loudly or with other noisy behavior.
4. Do not bring any of the following items into the corridors or your room.
   • Animals, birds
   • Items that give off a strong or offensive odor
   • Excessively large quantities of personal property
   • Flammable or ignitable substances such as explosives or volatile oils
   • Guns, swords, etc., not lawfully possessed
5. Refrain from gambling or engaging in indecent or immoral behavior in the corridors or your room.
6. Do not bring visitors into your room and allow them to use the equipment, furniture or fixtures inside your room without permission.
7. Do not use your room or the lobby as an office, for exhibitions, or other purposes without permission.
8. Do not use the furniture or fixtures in the corridors or your room for any purpose other than for their intended purpose.
9. Do not take any furniture or fixtures inside your room out of the Hotel or move them to anywhere else in the Hotel.
10. Please do not attach foreign objects to the hotel building, facilities or equipment or alter or rearrange them in any way.
11. Do not use hair dye, bleach, etc., in the bathroom, shower booth or sinks.
12. Do not leave any items in public view that may compromise the integrity of the Hotel.
13. Do not distribute advertising materials to other guests in the Hotel.
14. Do not leave your belongings in the corridors or the lobby.
15. If you wish to have food or beverages delivered from outside the hotel, you must collect them in the lobby by yourself.
16. Do not use the corridors, the lobby, restaurants, and other public spaces wearing your nightwear or slippers, etc.
17. If you wish to extend your stay, the room charges up to the previous day will be settled first. Please note that the bill is due upon presentation of the invoice.

Guidelines for Handling Customer Harassment

At Montblanc Hotel, we are committed to ensuring that our guests have a comfortable stay. We believe that in order to continuously provide better services and achieve customer satisfaction, it is essential to maintain a work environment where our employees can work with peace of mind and in good health, both physically and mentally.Therefore, we have established and made public our “Guidelines on Customer Harassment” to protect our employees. We kindly ask for your understanding that this initiative is not intended to disregard the valuable opinions of our customers.

Actions Constituting Customer Harassment:

1. When Customer Demands Are Unreasonable:

   – If there are no defects or faults in our services, and the customer’s demands exceed a reasonable level of quality.

2. Unacceptable Behavior According to Social Norms:

   – Physical assault (e.g., hitting, pushing forcefully, throwing objects).

   – Psychological abuse (e.g., intimidation through loud shouting, threats, defamation, slander, insults, verbal abuse, or personal attacks).

   – Defamation or slander of individuals on the internet or social media.

   – Stalking behavior (e.g., frequent phone calls, emails, or social media messages).

   – Sexual harassment.

   – Invasion of privacy.

   – Statements that deny a person’s character (e.g., regarding appearance, nationality).

   – Excessive or unreasonable demands by the customer (e.g., demands for an apology through prostration, demands for an apology from the president or general manager).

   – Demands for services that are not offered.

   – Prolonged confinement (e.g., scolding, confinement, refusal to leave, loitering, or detainment for over an hour or on consecutive days).

   – Unreasonable requests to visit locations outside of the business premises without just cause.

   – Acts causing financial damage (e.g., destruction of property, excessive use of facilities beyond normal limits, such as leaving water running continuously).

Response to Customer Harassment:

– Based on Articles 5 and 7 of our hotel’s Terms and Conditions for Accommodation, we may refuse to conclude or terminate accommodation contracts.

– We will refund the full accommodation fee, request immediate departure from the premises, and deny any future stays.